Shipping / Returns

 

Shipping

CHRISTMAS 2018 SHIPPING DATES

UK Customers:

Thursday 20th December is the last recommended posting day for Christmas delivery with 1st Class Royal Mail so please get your orders in by Wednesday 19th December if you’d like them to arrive in time. The last posting day for International orders has now passed. Thank you so much to everyone who made a purchase from me this festive period and have a very merry Christmas! Any orders received after 19th December will be posted on the 27th when the post office is back open again.

All orders are carefully packed by myself in my little studio in London so they arrive safe and sound. They are dispatched on the same or next day. Any orders placed after 2pm on Friday will leave the studio on Monday.

UK

All UK orders are posted using 1st Class Royal Mail service apart from the large A2 prints where a Hermes Courier is used.

INTERNATIONAL

All international orders are posted using Royal Mail International Standard and can take up to 14 days to arrive, but most will arrive sooner.

Returns

I hope really hope you are delighted with your order but if for any reason you wish to return it, please email me at hello@natalieleaowen.co.uk within 14 days of purchase to let me know. I will then provide you with my return address. If you are returning products that are not faulty, then the cost of returning the product is your responsibility. Using a recorded delivery service and obtaining proof of postage is recommended.

How Can I Pay?

We accept both Paypal and all major credit/debit cards through our secure checkout.

Any other questions?

If you have any questions at all please get in touch through the contact form here or by dropping me an email at hello@natalieleaowen.co.uk - Thanks!