FAQs

Shipping and Returns

All my products are carefully handmade to order especially for you in my home studio on the sunny West Sussex Coast in the UK.

Orders are processed within 1-2 working days. All orders are sent using Royal Mail Tracked 24 service which aim to deliver to the UK the next working day after dispatch.

You can also select the "Royal Mail Special Delivery" option at checkout for guaranteed next day delivery.

If you need your order for a specific day please let me know in the notes section as you go through checkout and I will do my best make sure it arrives on the day you need it.

You can read the full shipping and returns policy here.

UK Royal Mail Tracked 24 post is £1.95

UK Royal Mail Special Delivery is £6.00

You can read the full shipping and returns policy here.

Please contact me at hello@natalieleaowen.co.uk with your order number to arrange a return.

You can read the full shipping and returns policy here.

Jewellery

As an independent jewellery designer, I never design anything based on one-season trends - all of my British made acrylic jewellery is designed to last and be worn year after year. I want to create your favourite jewellery that you always come back to.

When planning my acrylic jewellery designs I’m always very careful to have as little waste as possible, and I do my best to source the most fun and unusual glitters and colours for my acrylic jewellery.

My designs are sent to my trusted laser-cutter, and then sent back to me to lovingly hand assemble in-house, on the south coast of England.

You can now find Natalie Lea Owen jewellery in shops across the UK, USA, New Zealand, Canada, Australia and Europe!
Visit our stockists page here for the full list.

Wholesale

The lead time is 2-3 weeks.

The minimum order value for wholesale orders is £120.

UK Delivery: £10 (Royal Mail Fully Tracked/ Recorded Service)

Carriage Paid for UK Orders over £400: Use code FREESHIPPINGWHOLESALE at checkout to get free delivery on all UK orders over £400.

Delivery for Europe Wholesale Customers: £25 - All trade orders to Europe are posted with a fully tracked service.

Delivery for Australia / Canada / USA / New Zealand Wholesale Customers: $60 - All trade orders are posted with a fully tracked service.

Once you're logged in, you'll get access to our product imagery on our wholesale collection page.

Can't find the answer that you're looking for? Visit my contact page to get in touch and I'll be happy to answer your question.